Today’s consumers expect quick and personalised service whenever and wherever they are. Whether you’re serving patients or policyholders, students or shoppers, you need a comprehensive and fully integrated contact centre solution. Flaming Network Tech provides a cloud-based suite of solutions that can help you accelerate business processes, boost performance, and enhance your customer experience strategy.

Every contact centre is unique. Whether your operations are service, sales, or support focused, we recognise that your needs are different. That’s why Flaming Network Tech offers comprehensive out-of-the-box functionality combined with complete flexibility. Choose from a list of vetted vendors which deploy in the cloud, are accessible from anywhere. Our services include customised reporting and integration with your existing applications.

Engage with your customer anytime, anywhere.

Transcription which provides continuous, real-time transcription of a customer call.

Dynamically suggest responses to the agent based on the ongoing conversation.

CRM contact information and data synchronisation.

Empower agents to have personalised conversations.

Increase agent efficiency and customer satisfaction.